If your Viking refrigerator stopped cooling — whether it is just the fridge section, just the freezer, or both at the same time — the good news is that in most cases the appliance is completely repairable. Viking builds their refrigerators to last 20 to 25 years, and a cooling issue at year 8 or 12 is almost never a reason to replace.

Here is what is actually happening inside your appliance and what each repair involves.